Terms of Service

1. Operator, scope and acceptance

These Terms apply to the JoinModels website, account areas and associated platform features provided by the legal operator identified below. References to “we”, “us” and “our” mean that operator; “you” means the person or business using the service. The operator's geographic address and contact email are provided below and on Contact.

When registering, you confirm that you are at least 18, accept these Terms and acknowledge the Privacy Notice. A person registering for a business must be authorised to act for it. Additional project agreements are made between the relevant talent and business; they do not make JoinModels a party unless the operator expressly agrees in writing. Mandatory consumer and data-protection rights take priority over inconsistent wording in these Terms.

2. Eligibility and account security

Accounts and talent profiles are for adults aged 18 or older. Do not create an account for a child, impersonate another person or misrepresent your identity, location, experience or authority to represent a business. You must keep your contact information current and secure your login credentials. Tell us promptly if you believe your account has been compromised.

You are responsible for activity you authorise and for taking reasonable care of your account. You are not automatically responsible for unauthorised activity caused by our failure to meet a legal obligation. We may request proportionate information to investigate misuse or confirm account ownership.

3. The platform's role

JoinModels provides discovery, profile, casting, communication and membership tools. It does not employ or represent talent, make casting selections, produce projects, guarantee bookings or insure participants. Publication, Premium placement and verification do not amount to our endorsement of a member, project, professional competence, reliability or safety.

Talent and businesses decide whether to communicate, meet, apply, select or enter a project agreement. We are not responsible for a third party's independent act merely because the parties met through the platform. This allocation does not exclude responsibility for our own conduct or any duty imposed on the platform by applicable law.

4. Profiles, media and intellectual property

You retain the rights you have in your content. You must own it or have the permissions needed to upload, display and use it, including permissions from photographers and identifiable people where required. Do not upload someone else's private documents, misleading portfolio claims or content that infringes copyright, publicity or privacy rights.

You grant us a non-exclusive, royalty-free permission to host, technically process, resize and display your content only as reasonably necessary to provide the features you use. Public profile material may be shown in listings and shared profile links. Private messages, audition submissions and identity documents are not licensed for public advertising. This permission does not transfer ownership, permit unrelated resale of your images or authorise AI training on your portfolio. It ends when the content is removed, except for limited retention needed for backups, legal obligations or dispute handling under the Privacy Notice.

The JoinModels name, software and platform design are protected by the rights of the operator or its licensors. Access does not grant permission to copy the platform, scrape profiles in bulk or reuse members' images for unrelated purposes.

5. Lawful use and project standards

Do not use the service for fraud, harassment, threats, exploitation, trafficking, unlawful discrimination, sexual services, impersonation, malware, unsolicited mass messaging or other illegal activity. Do not publish underage profiles, illegal sexual material or requests for private identity documents through casting messages. Do not attempt to bypass access restrictions, upload limits or security controls.

Businesses must publish accurate briefs and disclose material requirements, compensation, location, timing and intended image usage. Eligibility requirements and selection must comply with applicable law. Do not promise guaranteed work, charge deceptive recruitment fees or use applications for unrelated marketing without a lawful basis.

6. Applications and project agreements

An invitation, application, shortlist, meeting request or message is part of the casting workflow and does not by itself guarantee a booking. Before work begins, the parties should agree scope, dates, payment, cancellation, travel, accommodation, permitted image use, duration, territory, exclusivity and any releases in writing. Each party is responsible for its tax, employment, immigration, licensing and insurance obligations where applicable.

Project fees and expenses are paid directly between the parties. JoinModels does not receive, hold or escrow those payments and does not guarantee that a third party will pay or perform. Our subscription fee is for platform services. Platform-generated estimates and recorded project terms do not replace a complete agreement or independent advice.

7. Free and Premium access

Free includes the photo allowance shown in your account and one profile video, together with the available profile and discovery features. Premium provides the benefits displayed at the time of purchase, which currently include priority listing placement, additional media capacity, casting participation, invitation responses and messaging eligibility. Numerical media allowances do not remove file-size, technical or content restrictions.

Priority placement is affected by filters, eligibility, publication status and other ordering rules. We do not guarantee a particular rank, audience, enquiry, booking or income. Existing records normally remain readable after Premium expires, while new paid actions are restricted. Premium and a Verified badge are separate.

8. Subscription billing and cancellation

Before you subscribe, the Membership page and PayPal approval show the price, currency, billing interval and recurring-payment terms. Monthly subscriptions renew each calendar month and annual subscriptions renew each year until cancelled. You must actively agree to recurring billing. A previous one-time payment does not become a subscription automatically.

PayPal processes the payment. We receive subscription and transaction information needed to confirm access and maintain billing records; we do not receive your full card number or PayPal password. Access starts or renews after payment is verified. Failed, reversed or refunded payments may affect the associated paid access.

You can cancel future renewal through Membership when the cancellation control is available, or through your PayPal automatic-payment settings. Check the resulting cancellation status. Cancellation normally leaves confirmed paid access available until its paid end date and does not itself request a refund. Contact us if you need help. Simply stopping use or requesting profile removal does not cancel PayPal billing; include cancellation instructions in any account-closure request.

We will not silently switch an existing subscription to a higher price or a different billing interval. Material changes require the notice and consent required by law and the payment provider. The price and benefits agreed for an already paid period remain subject to your statutory rights.

9. Withdrawal, refunds and billing complaints

If you are a consumer and the law grants a withdrawal period for an online service contract, you may withdraw within that period. For consumers covered by the EU distance-contract rules, the usual period is 14 days from conclusion of the service contract, subject to applicable exceptions and any legally required extension. A longer mandatory period or other mandatory remedy remains available where applicable.

Send a clear withdrawal statement through Contact or to info@joinmodels.com, identifying your name, account email, subscription and contract date. You may use this wording: “I notify you that I withdraw from my JoinModels Premium service contract entered into on [date]. Account email: [email]. Name: [name]. Address: [address]. Date: [date].” A signature is needed only if you send the statement on paper. Using this wording is optional.

Starting to use the platform or ticking the recurring-billing checkbox does not by itself waive a statutory withdrawal right. Any deduction for service already supplied or exception to withdrawal will be applied only if the law permits it and the required information and express requests or acknowledgements have been obtained. For a valid withdrawal, reimbursement will be made within the applicable statutory deadline, ordinarily 14 days after we are informed where EU consumer rules apply, using the original payment method unless lawfully agreed otherwise.

Outside a mandatory withdrawal or refund right, cancellation generally stops future renewals rather than refunding a completed paid period. This does not limit remedies for duplicate or unauthorised charges, failure to supply the promised service or other rights under applicable law. Contact us with the payment reference; do not send full card details. Payment-provider dispute rights remain available.

10. Identity verification and illustrative profiles

Identity verification is a manual review of submitted documents and a selfie. It is not a background check, professional qualification, guarantee of future conduct or assurance that all profile claims are correct. We may withhold or revoke the badge where the review is incomplete, information changes or misuse is identified. A badge is displayed only while the platform's verification and Premium conditions are met.

Clearly labelled virtual or AI-generated showcase profiles are illustrative. They are not real candidates, cannot be booked as people and do not represent verified identities, testimonials or completed work. Report any profile you believe is misleading or impersonates a real person.

11. Reporting, moderation and account restrictions

Use Contact to report unlawful content, copyright infringement, impersonation, harassment or another violation. Give the exact profile or project URL, explain the issue, provide relevant supporting information and a way to contact you. For copyright concerns, identify the protected work and your authority to act. Make reports honestly and do not send unnecessary sensitive information.

We may investigate, request information, remove or restrict content, suspend functionality or terminate an account where reasonably necessary to address a violation, security threat or legal requirement. We will apply proportionate measures and provide a reason and an opportunity to request review where appropriate and required by law, unless doing so would prejudice safety, an investigation or a legal obligation. Contact us if you believe a restriction was mistaken.

Account restriction does not remove mandatory refund rights. If we stop providing a paid service without a lawful reason attributable to you, we will provide the remedy required by law, including any applicable refund for unused access. We do not promise continuous pre-screening of every submission and do not claim blanket immunity from legal duties concerning unlawful content.

12. Availability and third-party services

We aim to operate the platform with reasonable care and skill. Maintenance, outages, internet failures and third-party services can affect availability. We do not promise uninterrupted or error-free operation, but this does not exclude any service standard or remedy required by law.

PayPal, social platforms, external video services and websites reached through links have their own terms and privacy practices. You decide whether to use those services. We remain responsible for obligations that apply to our own integration and processing.

13. Responsibility and limits

You remain responsible for your own content, lawful conduct and project commitments. We do not guarantee the accuracy of third-party submissions or the outcome of a collaboration. You should take reasonable steps to verify material claims, protect your account and avoid foreseeable loss.

To the extent applicable law permits, we are not liable for losses caused solely by an independent third party, events outside our reasonable control, or indirect losses that were not reasonably foreseeable when the platform-service contract was made. For business users only, and only where lawful, our aggregate contractual liability for platform-service claims is limited to the platform fees that business paid to us during the 12 months before the event. This business-only cap does not restrict consumer rights.

No exclusion or cap applies to fraud, wilful misconduct, gross negligence where liability cannot be limited, death or personal injury caused by our fault, obligations under data-protection law, mandatory consumer remedies or any other liability that cannot lawfully be excluded. Nothing in these Terms requires you to indemnify us for our own unlawful conduct or prevents you from bringing a lawful claim.

14. Closing an account and personal data

You may stop using the service and request account closure through Contact. State whether you also want help cancelling an active subscription and whether you are requesting deletion of personal data. We may reasonably verify ownership before taking action. Some information may have to be retained for legal obligations, billing records, disputes or the rights of other participants, as described in the Privacy Notice.

15. Changes, complaints and applicable law

The version date is shown on this page. We may update these Terms to reflect service or legal changes. Material changes affecting an existing contract will be communicated with the advance notice and consent required by law; publication alone does not remove accrued rights or retrospectively alter an agreed project. Keep a copy of the terms relevant to your purchase.

Send platform complaints through Contact or to info@joinmodels.com. This does not prevent you from contacting a regulator, using a payment-provider dispute process or going to a competent court. Applicable law and jurisdiction are determined by the rules that apply to your relationship with the operator; we do not require consumers to abandon mandatory protections or sue exclusively in a foreign court. If a provision is unenforceable, the remaining provisions continue only to the extent legally possible.